all levels of hospital service attitude is obviously improved

October 30th news: improving medical service, make patients more convenient, more warmth, always on the road, forever has no end. Shanghai in the last year all levels of hospital promotion first humanistic cheap NFL Hats care ten details based on service initiatives, again yesterday launched the second batch of 10 details service initiatives, and strive to make patients more enjoyment and bath medical humanities concern.

according to the introduction, last year in the health system to deepen the "improving service year" activities, more than 5000 service measures the city health system civilization Committee from the hospitals at all levels in the city launched a selection, summarize 10 new creative, measures, effect is good, can in the city health system promotion service measures, the comprehensive promotion in the city medical units at all levels. According to the survey, through the efforts, 10 detail service initiatives to implement rate reaches above 90%, all levels of hospital service attitude is obviously improved, the service quality is obviously improved, received wide praise and praise. According to the Shanghai medical and health promotion as the third party style construction in 2013 on patient satisfaction measurement of service quality of public medical institutions in Shanghai City, the comprehensive satisfaction reached 89.5%.

the launch of the second batch of 10 detail service initiatives include:

in the outpatient appointment registration, perfecting the self-help, self-service query etc., the allocation of the corresponding personnel, strengthen guidance, rational triage patients.

provides inspection booking service, provide referral zhuanguhao source family doctors for community cheap Winter Hats health service center municipal hospital.

do check before notification service, reduce the anxiety of patients; provide check escorted services for handicapped inpatients.

on the outpatient waiting, make an appointment diagnosis cheap NCAA Hats and treatment, special examination, before and after the special treatment and surgical patients, through the web site, micro letter, message, inform the single and so on many kinds of ways to provide tips.

actively recruit the volunteer to the society, based on the patient advocacy volunteers provide guidance counseling, different order maintenance, rehabilitation, psychological comfort, with cultural care service.

respect patient privacy, in ward focus on patient cheap hats privacy protection, do pull (pulling the curtain around), light (action light, light sound), three heart (love, caring, responsibility).

medical personnel on the operation and inspection, diagnosis and treatment of traumatic patient such as speech, limb soothe, relieve patient mood.

strengthen ward medical staff and patients, family communication, understanding needs and psychological changes of patients, timely publicize cheap NBA Hats and explain, treatment and communication work. To provide psychological counseling for surgery or severe cases, effectively relieve the patient's anxiety and fear.

combined with the needs of patients, early treatment of the concept of early detection, the use of new media and other means of publicity and popularization of disease, disease prevention knowledge and methods, dissemination of health education knowledge.

respecting patients right of informed consent, fully embodies the informed consent, enhance the doctor-patient trust; provide sign language volunteer service gradually extended for people with hearing loss.